humans on the other end
Contact AlertPing
Email [email protected] for anything: support, billing, sales or general questions. A human answers within one business day, and usually much faster. No ticket portal, no chatbot maze.
alertping ▸ support inbox
monitored
▸ we answer within one business day
One inbox covers everything: product questions, billing and plan changes, invoices, SLA reports and onboarding help. If your question is about an active incident, put the monitor URL in the subject line and it goes to the top of the pile.
Choosing a plan? Every plan, Enterprise included, has its price and a Get started button on the pricing page, paid by card monthly or yearly. Reporting a vulnerability? Use [email protected]: the process is on our security page, and we acknowledge within 72 hours.
for the fastest help, include
- The account email you signed up with.
- The monitor name or URL the question is about.
- For alert questions: the timestamp and the region shown in the alert (US East or EU Central).
- What you expected and what happened instead. Screenshots welcome.