Terms of Service

These terms are the agreement between you and AlertPing for your use of our uptime monitoring service. By creating an account or using the service you accept them. They are written to be read, not skimmed past, so we kept them short and in plain language.

Effective date: July 5, 2026.

1. The service

AlertPing provides uptime monitoring (HTTP/HTTPS, ping, TCP/UDP port, SSL certificate and cron heartbeat checks), alerting by SMS, email, Slack and webhook, and hosted status pages. Checks run from our monitoring regions at the intervals your plan includes, and outages are confirmed from three regions before an alert is sent. Details of what each plan includes are on the pricing page.

2. Accounts

You need an account to use the service. You must provide a working email address, keep your login access secure, and be at least 18 or the age of majority where you live. You are responsible for activity under your account, including that of team members you invite. Tell us promptly at [email protected] if you believe your account has been compromised.

3. Acceptable use

You may only monitor endpoints you own or are explicitly authorized to monitor. You must not use the service to:

• Probe, scan or overload systems that are not yours to test.
• Circumvent rate limits, access controls or another service's terms.
• Send abusive, unlawful or deceptive alert content to any recipient.
• Resell the service or interfere with its operation or other customers.

We may suspend monitors or accounts that violate this section, and we will contact you when we do unless the law prevents it.

4. Plans and billing

Paid plans are billed in USD, monthly or yearly in advance, at the prices shown on the pricing page at the time of purchase. Yearly billing carries the discounted rate shown there. When you upgrade or downgrade, changes are prorated against the remainder of the current billing period. Taxes are added where the law requires. Fees already paid are non-refundable except where these terms or the law say otherwise.

5. Availability and SLA

We work hard to keep the monitoring plane up, and our alert pipeline ran 99.99% last quarter, but the service is provided "as is" and "as available" without warranty of uninterrupted operation. A contractual 99.99% SLA with service credits is available on the Enterprise plan; our infrastructure and reliability practices are described on the security page. Monitoring is an early warning system, not a guarantee that your own systems stay up.

6. Intellectual property

The service, its software, design and content are owned by AlertPing and its licensors. Your monitoring configurations and the data generated from your checks remain yours; you grant us the license needed to operate the service on them. You may not copy, modify or reverse engineer the service except where the law permits.

7. Limitation of liability

To the fullest extent the law allows, AlertPing is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total aggregate liability for any claims arising out of the service is capped at the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

8. Termination

You can close your account at any time from the dashboard or by emailing [email protected]. We may suspend or terminate accounts that materially breach these terms, after notice where practical. On termination your monitors stop, and account data is handled as described in the Privacy Policy.

9. Changes to these terms

We may update these terms as the service evolves. For material changes we give at least 30 days' notice by email before they take effect. If you keep using the service after the effective date, the updated terms apply. If you do not agree, you may close your account before then.

10. Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law rules. Disputes are resolved in the state or federal courts located in Delaware, and both parties consent to their jurisdiction.

11. Contact

Questions about these terms: [email protected], or use the contact page.