Privacy Policy

This policy explains, in plain language, what personal data AlertPing collects, why we collect it, how long we keep it, and the rights you have over it. The short version: we collect what running an uptime monitoring service requires, and nothing else. We never sell your data.

Effective date: July 5, 2026. Last updated: October 13, 2026.

Who we are

AlertPing operates the uptime monitoring service at this website and is the data controller for the personal data described here. You can reach us any time at [email protected] or via the contact page.

What we collect

• Account email. The address you sign up and log in with, and where we send alerts and service messages.
• Signup source and UTM parameters. Which page or campaign brought you to us, so we know what is working.
• Ad click identifiers. When you arrive from one of our ads: the click identifier (gclid, gbraid, wbraid or msclkid), the campaign parameters and the page you landed on. See advertising measurement below.
• IP address and user agent at signup. Recorded once at account creation, for fraud and abuse prevention.
• Monitoring configurations. The URLs, IPs, ports, check intervals, assertion rules and alert destinations you set up.
• Billing details. When you purchase a plan: name, billing address, VAT or tax ID where applicable, and payment method details held by our payment processor. We never store full card numbers ourselves.

What we deliberately do not collect is described on our security page: we do not store your users' data, and we do not store page bodies beyond the short excerpt around a failed assertion.

Why we collect it

• To run the service: execute your checks, confirm outages and deliver alerts.
• To manage your account, respond to support requests and send service notices.
• To bill you for a paid plan and keep the records tax law requires.
• To keep the service secure and prevent fraud and abuse.
• To understand, in aggregate, how people find and use AlertPing so we can improve it.

Legal bases

• Contract: account data, monitoring configurations and billing details, which we need to provide the service you signed up for.
• Legitimate interest: signup IP and user agent, signup source, and aggregate product analytics.
• Legal obligation: invoicing and tax records.
• Legitimate interest: advertising measurement, so we know which ads lead to accounts and purchases. You can object by blocking the cookie and tags described below.

How long we keep it

We keep account data for as long as your account is active, plus 12 months after it closes, then delete or anonymize it. Billing records are kept as long as tax and accounting law requires. You can request earlier deletion at any time; see your rights below.

Who processes it for us

We use a small set of processors, each bound by a data processing agreement and used only for the purpose named: an email delivery provider (alerts, login codes and service messages), an SMS delivery provider (SMS alerts), and hosting providers that run our infrastructure in our monitoring regions. We share only what each processor needs to do its job.

We do not sell your data

We do not sell, rent or trade personal data. We disclose it only to the processors above, or if the law compels us to.

Advertising measurement

We advertise on Microsoft Advertising and may advertise on Google Ads. When you arrive from one of our ads, we keep the ad click identifier (gclid, gbraid, wbraid or msclkid), the campaign parameters and the page you landed on in a first-party cookie for up to 90 days, and store them with your account and, if you buy a plan, with your workspace.

Public pages of this site load the Microsoft Advertising UET tag (and the Google Ads tag when we run Google campaigns). They tell Microsoft and Google when an account is created or a plan is bought, together with the plan price for a purchase. We never send them your email address, your monitors, your alert destinations or payment details. The tags are not loaded in your workspace, on status pages, on incident and invitation links, on unsubscribe links or on admin pages, and the payment confirmation page removes the payment session from its address before any tag loads.

Cookies

We use essential cookies that the site cannot work without (session and security cookies) and the advertising measurement cookie and tags described above. You can block them in your browser settings or with a content blocker, and the site keeps working.

Your rights

Under the GDPR and similar laws you can:

• Access a copy of the personal data we hold about you.
• Correct inaccurate data.
• Have your data erased ("right to be forgotten").
• Restrict or object to specific processing.
• Receive your data in a portable, machine-readable format.
• Withdraw consent at any time, where processing is based on consent.
• Complain to your local data protection authority.

To exercise any of these, email [email protected]. We respond within 30 days.

Contact

Questions about this policy or about your data: [email protected]. This policy may be updated as the service evolves; material changes are announced by email and the effective date above always tells you which version you are reading. Your use of the service is also governed by our Terms of Service.