Refund Policy

Short version for AlertPing customers: a subscription payment is not returned after it clears. There are three narrow cases where we do send money back, listed under “When we do pay back” below. Everything else on this page explains how billing, cancelling and our records work around that rule.

What the fee buys

You are paying, in USD and ahead of time, for a month or a year during which your plan's allowance of monitors, check frequency, alert routes and public status pages (as listed on the pricing page) is switched on. The price stays the same in a quiet month with zero incidents and in a month when your API goes down every night, and it does not depend on how many pings or notifications we send. Everything in the plan works from minute one of the period.

Starting a subscription is a request for AlertPing to begin straight away. Any legal cooling-off or withdrawal right you may have expires at that moment, and you accept this when you subscribe.

When we do pay back

Only these three situations can lead to a refund, each one has to be backed by the records described further down, and the amount never exceeds the single charge involved.

1. A duplicate charge. Our billing collected the same period from you two or more times.
2. A charge you never authorised. Somebody used your card without consent, you tell us no later than 14 days after the charge, and both our logs and the payment operator's data agree. Your statement by itself is not proof, so we can ask you to show that you have also told the bank that issued the card.
3. AlertPing fully out of action. A verified fault on our side kept the whole product from working for an unbroken stretch, you reported it to us during the outage, and we failed to fix it. Slow checks from a single probe location, one alert that arrived late, a partly broken feature or trouble with your own browser or network do not count.

Money approved under one of these points goes back to the card it came from, for no more than the affected period, and settles the matter in full. Getting one refund gives no claim to a later one.

Cases we turn down

• Your plans changed: you switched to a different monitoring tool, shut the project down or simply stopped needing alerts.
• You set up only a handful of checks during the period, or none.
• Your website, server, DNS record or TLS certificate failed. Catching exactly that is the job you paid for, and section 5 of our Terms of Service covers why we give no uptime SLA.
• A notification was slowed down by your mail host, mobile network or chat app, or your plan's SMS quota for the month ran out.
• A renewal went through, including one that succeeded on a later retry.
• You took the plan for a single purchase. Renewal is shown on the pricing page, at checkout, in the receipt and inside the workspace.
• The renewal date passed before you cancelled, or you cancelled a few minutes after it.
• You expected something the pricing page does not list, or a listed feature behaves differently from how you imagined it.
• You picked a plan or billing length that turned out to be wrong for you.
• Another person used your login, colleagues included.

Stopping your subscription

Open the billing area of your workspace and cancel whenever you like, no email needed. From that point nothing renews. Whatever was already collected stays collected: your checks, alerts and status pages keep working until the paid month or year ends, and unused days are not converted into credit or cash. Cancelling and asking for a refund are two separate things.

Renewal dates and retried payments

Until you cancel, a new period starts automatically on the renewal date shown in your workspace, and its price becomes payable that day together with access to it. A card decline does not create a second bill: the payment operator tries the same unpaid invoice again over the following days. If you cancel while that invoice is still unpaid, future periods are stopped, yet the current one stays payable and is not returned after it is collected. To avoid the next period, cancel ahead of that date.

Writing to us about a charge

Email [email protected] using the address registered on your AlertPing account, within 14 days of the charge. Tell us the date and the amount, and name the point under “When we do pay back” that you rely on. Late messages, messages from a different address and requests sent any other way are not reviewed. We reply in the order messages arrive, with no promised turnaround, and a refused request stays closed.

Evidence we hold

Signing up for AlertPing means you agree to the Terms of Service (this page forms part of them) and to the Privacy Policy. The checkout screen names the plan, the price, the term and the automatic renewal before you pay, and your receipt email lists them again.

Per subscription we store when it was bought, which plan and price you saw, the record of you accepting the terms, the messages we emailed you and the workspace activity trail: sign-ins, monitors added or changed, alert integrations connected and status pages made public, each entry with its technical metadata. The payment operator separately logs every payment with the issuing country of the card, the origin of the transaction and the outcome of the bank's 3D Secure check. We compare any unauthorised-charge claim with all of this.

Disputes through your bank

Please talk to us before you talk to your bank. Filing a chargeback without writing to us first is a breach of the Terms of Service, the AlertPing account is closed for good, and the evidence listed above goes to the bank that issued your card.

Payments before October 14, 2026

Any charge taken before that date is handled under the terms that were published on the day of payment.