compare · on-call paging
PagerDuty vs Opsgenie pricing and how to replace Opsgenie before April 2027
Short answer: Opsgenie is cheaper per user, $19.95 on Standard against $21 for PagerDuty Professional, both billed annually. That gap no longer matters much, because Atlassian stopped selling Opsgenie to new customers on June 4, 2025 and switches it off on April 5, 2027. If your pages are mostly "site or API down", a flat monitoring plan with on-call can replace both the monitor and the per-seat paging bill.
165
days left
Opsgenie end of support
April 5, 2027
Un-migrated data is deleted that day
alertping ▸ check preview
simulated
▸ type a domain to watch a check and an alert play out
▸ simulation of 2 regions · US East · EU Central
▸ waiting…▌
queued
probing▌
If ever goes down, you get:
Alert fired ▸ 2 channels · 6.2 s after first failure
AlertPing app
● DOWN : HTTP timeout confirmed from 2/2 regions (US East, EU Central). Incident opened.
sms · on-call
AlertPing: DOWN. Confirmed 2/2 regions . First fail: EU Central.
Simulation, not a measurement of your site: this preview runs entirely in your browser and the latencies are generated from the domain you typed. Real checks on your monitors run from our US East and EU Central regions.
$19.95 vs $21
per user a month, Opsgenie Standard against PagerDuty Professional, both billed annually
$0 to $1,512
a year when a PagerDuty Free account grows from 5 to 6 users and moves to Professional
+122%
for a 10-person team leaving Opsgenie Essentials for PagerDuty Professional, $1,134 to $2,520 a year
$348
a year for AlertPing Team, up to 15 members with escalation and on-call hours, flat
rate cards
PagerDuty vs Opsgenie pricing per user
Both tools charge per user a month and both give a discount for paying a year up front. Opsgenie's annual discount is 17% to 18% depending on the plan. PagerDuty's is 16%, which its pricing page describes as saving $48 per user a year.
One correction you will need when reading other comparisons: PagerDuty's $41 Business plan is gone. The incident management page now lists Free and Professional, with AIOps, PagerDuty Advance, Runbook Automation, Status Pages and Live Call Routing sold as add-ons whose prices are not published. Many PagerDuty vs Opsgenie pricing tables still quote $41, so their totals are wrong.
Neither product detects an outage. Opsgenie and PagerDuty route alerts that something else raised, so the monitoring tool is a second bill. AlertPing appears in the table because it does both jobs for the most common page of all, a site or API that stopped answering. Our Opsgenie pricing breakdown and PagerDuty pricing and billing breakdown go deeper on each.
| Line item | Opsgenie | PagerDuty | AlertPing |
|---|---|---|---|
| Can you buy it today | No, end of sale June 4, 2025 | Yes | Yes |
| Free plan | Up to 5 users, 100 SMS for the account, no voice, 1 routing rule | Up to 5 users, 1 schedule, 1 escalation policy, limited notifications | No free plan |
| Entry paid plan | Essentials $9.45 per user annual, $11.55 monthly | Professional $21 per user annual, $25 monthly | Starter $24 a month yearly, $49 monthly, 3 members |
| Mid plan | Standard $19.95 per user annual, $24.15 monthly | No mid plan; the $41 Business plan was retired | Team $29 a month yearly, $59 monthly, 15 members |
| Top published plan | Enterprise $31.90 per user annual, $38.50 monthly | Reliability Platform from $2,800 a year | Business $94 a month yearly, $189 monthly, unlimited team |
| Volume pricing | Essentials falls to $5.25 at 501 to 1,000 users and $3.70 at 10,000+ | Platform tiers by seats and events | Flat, not per seat |
| Overage | Per-notification overage of $0.10 to $0.35 on some channels | Add-ons priced by sales | Upgrade to the next plan |
| Detects outages itself | No, routes alerts from monitors | No, routes alerts from monitors | Yes, sites, APIs, ports, SSL and cron heartbeats |
| Status page | Through Atlassian Statuspage | Status Pages add-on | 1 to 20 by plan, custom domain on Business |
Prices in USD per month unless noted. Read from atlassian.com/software/opsgenie/pricing and pagerduty.com/pricing/incident-management.
the platform fee
What PagerDuty's Reliability Platform costs per seat
Above Professional, PagerDuty sells an annual platform fee that bundles seats with Signal Intelligence Events. Dividing the fee by the included seats shows what each tier really costs against Professional at $21 a seat.
Starter
$2,800 a year
10 seats, 5,000 events
Per seat a month
$23.33
Black bar is Professional at $21
Essential
$12,000 a year
20 seats, 40,000 events
Per seat a month
$50.00
Black bar is Professional at $21
Plus
$48,000 a year
40 seats
Per seat a month
$100.00
Black bar is Professional at $21
Ultimate
Custom
500 seats, 2,000,000 events
Per seat a month
Quote
The obvious break-even is $2,800 divided by $252 (one Professional seat for a year), which is 11.1 users. But Starter includes only 10 seats, so it never wins on seat cost: 10 Professional seats cost $2,520 a year, $280 less than Starter. Buy a platform tier for the event volume and the features it bundles, never to save on seats.
five teams priced
Is PagerDuty cheaper than Opsgenie for your team size
Yearly list price, billed annually. The Opsgenie columns are what a current customer pays until the shutdown, which is the bill you are replacing. AlertPing uses Team up to 15 members and Business above that, because Team caps at 15.
| Users on call | Opsgenie Essentials | Opsgenie Standard | PagerDuty Professional, annual | PagerDuty Professional, monthly | AlertPing, flat |
|---|---|---|---|---|---|
| 5 users | $567 | $1,197 | $1,260 | $1,500 | $348 (Team) |
| 10 users | $1,134 | $2,394 | $2,520 | $3,000 | $348 (Team) |
| 15 users | $1,701 | $3,591 | $3,780 | $4,500 | $348 (Team) |
| 25 users | $2,835 | $5,985 | $6,300 | $7,500 | $1,128 (Business) |
| 50 users | Tier not shown | $11,970 | $12,600 | $15,000 | $1,128 (Business) |
Essentials uses the 1 to 25 user rate of $9.45. Atlassian's page did not show the 26 to 500 user rate. PagerDuty monthly is 12 months at $25.
moving from standard
About $12.60 more per user a year
Opsgenie Standard to PagerDuty Professional is $19.95 to $21 a seat on annual terms. Ten engineers go from $2,394 to $2,520, a $126 difference. On price alone this is a sideways move.
moving from essentials
The bill more than doubles
PagerDuty has no plan at Essentials' $9.45. Every seat lands on Professional, $138.60 more per user a year. Ten engineers go from $1,134 to $2,520, up 122%. Budget for this before the renewal conversation.
the sixth user
PagerDuty Free stops at 5
Free covers 5 users with one schedule and one escalation policy. Hire a sixth on-call engineer and the account moves to Professional, priced per user: $1,512 a year on annual terms or $1,800 month to month, for an extra person.
What a flat price means per person
AlertPing Team is one price for the account, $59 a month or $29 a month billed yearly. Divide it by the people on the rotation and the per-seat figure falls as the team grows, which is the reverse of per-user paging. It also includes the checks that raise the alert, so there is no separate monitoring bill. See how escalation works on the downtime alerts page.
| People on Team plan | Per person, monthly billing | Per person, yearly billing |
|---|---|---|
| 3 | $19.67 | $9.67 |
| 10 | $5.90 | $2.90 |
| 15 | $3.93 | $1.93 |
| PagerDuty Professional, any size | $25 | $21 |
opsgenie migration
The Opsgenie shutdown timeline
June 4, 2025
End of sale
New customers can no longer buy Opsgenie. Existing customers keep using it.
Now, 165 days to go
Choose and test
Pick the replacement, rebuild schedules and escalation, run both in parallel for a few rotations.
April 5, 2027
End of support
Opsgenie becomes inaccessible and data that was not migrated is deleted.
What happens on April 5, 2027
Atlassian's pricing page states that Opsgenie reaches end of support on April 5, 2027. From that day the product is inaccessible and any data you have not migrated is deleted. That includes alert history, schedules, overrides and escalation policies. If an alert source still points at an Opsgenie integration that day, nobody gets paged.
Atlassian's own path is Jira Service Management, or Compass for teams that track software components, and it offers an automated migration. Atlassian's pricing page lists Jira Service Management at $20 per agent a month on Standard and $51.42 on Premium, with a Free plan for up to 3 agents. PagerDuty is one of several routes, and all of them are costed on our Opsgenie alternative page.
Opsgenie migration checklist
- 1. List every alert source. Monitors, APM, cloud alarms, cron jobs, email integrations.
- 2. Export schedules and escalation rules. Rotations, overrides and time zones are the parts teams forget.
- 3. Count real on-call users. Per-seat tools charge for everyone who can be paged, not only the primary.
- 4. Price the replacement for a year. Use the table above, then add any add-ons you need.
- 5. Run both in parallel. Fire test alerts through every source and confirm the phone rings.
- 6. Cut over well before the deadline. Leave weeks, not days, for the integration you missed.
features
PagerDuty vs Opsgenie vs AlertPing feature by feature
PagerDuty and Opsgenie are incident platforms that sit behind your monitoring. AlertPing is a monitoring service with paging built in. The table is honest about where that leaves gaps.
| Capability | Opsgenie | PagerDuty | AlertPing |
|---|---|---|---|
| Checks websites and APIs itself | No | No | Yes, from 2 regions |
| SSL, port and cron heartbeat checks | No | No | Yes |
| Fastest check interval | Not applicable | Not applicable | 60 s Starter, 30 s Team, 15 s Enterprise |
| On-call schedules | Yes | Yes, 1 on Free | On-call hours from Team |
| Escalation | Yes | Yes, 1 policy on Free | Escalation chains from Team |
| SMS alerts | Yes, 100 SMS on Free | Limited on Free | Every plan |
| Voice calls | Not on Free | Limited on Free | Enterprise |
| Slack, email, webhooks | Yes | Yes | Every plan |
| Ingest alerts from other monitoring tools | Yes | Yes | Webhooks out, not an alert router |
| Noise reduction | Routing rules, 1 on Free | AIOps add-on | Confirms from multiple regions before alerting |
| Runbook automation | No | Add-on | No |
| Public status page | Separate Statuspage product | Status Pages add-on | Included, 1 to 20 by plan |
| SLA reports and full API | Not compared here | Not compared here | Business |
| Pricing model | Per user | Per user, or platform fee | Flat per account |
who should buy which
The best Opsgenie replacement depends on what wakes you up
choose pagerduty
Many alert sources and a mature process
You route alerts from APM, metrics, logs and cloud alarms, you want incident workflows and automation, and per-seat cost at $21 is acceptable. The closest like-for-like move from Opsgenie Standard.
choose jira service management
You live in Jira already
Your incidents become Jira tickets, you want Atlassian's automated migration, and keeping one vendor matters more than the per-agent price.
choose alertping
Most pages say "it is down"
Your pages come from websites, APIs, ports, SSL expiry and missed cron jobs. Team replaces both the monitor and the paging seats for $59 a month, 15 people included, with a status page.
See AlertPing planswhere alertping does not fit
Routing alerts from other tools
AlertPing is not a general incident platform. If you need to receive alerts from Datadog or Prometheus, correlate them and run runbooks, buy PagerDuty or Jira Service Management. AlertPing can still run beside it as the outside check.
Looking at a third option? Datadog sells its own paging product, priced in our Datadog On-Call pricing breakdown, and if the public status page is the piece you are replacing, see status page pricing. For monitoring plans side by side, our uptime monitoring pricing comparison lists every major vendor.
questions buyers ask
PagerDuty vs Opsgenie questions
Is PagerDuty better than Opsgenie?
For a new purchase, yes by default, because Opsgenie can no longer be bought and shuts down on April 5, 2027. Feature for feature they were close: both route alerts, run schedules and escalate. PagerDuty adds AIOps, runbook automation and status pages as paid add-ons. Opsgenie was cheaper per user.
Is Opsgenie being discontinued?
Yes. Atlassian ended sales of Opsgenie to new customers on June 4, 2025, and end of support is April 5, 2027. On that date the product becomes inaccessible and any data not migrated is deleted. Atlassian points customers to Jira Service Management or Compass and offers an automated migration.
Is PagerDuty cheaper than Opsgenie?
No. On annual billing PagerDuty Professional is $21 per user a month against $19.95 for Opsgenie Standard and $9.45 for Opsgenie Essentials. A 10-person team pays $2,520 a year on PagerDuty, $2,394 on Opsgenie Standard and $1,134 on Essentials. Both have a free plan for up to 5 users.
What is replacing Opsgenie?
Atlassian is moving Opsgenie customers to Jira Service Management, or to Compass for teams focused on software components, with an automated migration. Many teams also evaluate PagerDuty. If most of your pages are websites or APIs going down, a monitoring service with built-in on-call, such as AlertPing Team at $59 a month, can replace both tools.
How much does PagerDuty cost per user?
PagerDuty Professional costs $25 per user a month billed monthly or $21 billed annually, a 16% discount worth $48 per user a year. Free covers up to 5 users. The old $41 Business plan is no longer listed. Add-ons such as AIOps and Status Pages are priced separately and not published.
Can I still buy Opsgenie?
No. New customers have not been able to buy Opsgenie since June 4, 2025. Existing customers can keep using their plan until end of support on April 5, 2027, after which it is inaccessible. If you are choosing a paging tool now, compare PagerDuty, Jira Service Management and a flat-priced monitoring plan.
What does PagerDuty vs Opsgenie pricing look like for 25 users?
On annual billing, 25 users cost $6,300 a year on PagerDuty Professional, $5,985 on Opsgenie Standard and $2,835 on Opsgenie Essentials. At $25 month to month PagerDuty is $7,500. AlertPing Business, with unlimited team members, 500 monitors and 20 status pages, is $1,128 a year flat.
Does PagerDuty or Opsgenie monitor my website?
Neither does. Both are alert routers: they page people when another tool, such as an uptime monitor or APM agent, reports a problem. You pay for that monitoring separately. AlertPing checks websites, APIs, ports, SSL certificates and cron heartbeats from two regions and pages the on-call person itself.
keep reading
Related pricing guides
Replace Opsgenie and the monitor behind it
Checks from two regions, escalation chains and on-call hours for up to 15 people, $59 a month flat.