incident.io pricing starts with a free Basic plan, then Team at $15 per user a month billed annually ($19 monthly) for incident response, plus $10 per user for on-call. Pro is $25 per user with on-call at $20 more, and is sold on annual contracts only. Standalone On-call is $20 per user. Viewers are free on every plan, so you pay only for people who run incidents or carry the pager.
Those list prices hide the question that decides the bill: how many people need a Responder seat, how many need an On-call seat, and how many need both. This guide prices that out for real team shapes, using incident.io's own pricing page and its seat-type and billing documentation, and compares the result with PagerDuty.
Most of your incidents start as downtime?
incident.io coordinates the response but does not check your site. AlertPing Team runs 100 monitors every 30 seconds and pages up to 15 people through escalation chains for $59 a month flat. See the plans and limits.
incident.io pricing plans side by side
incident.io sells two products that are priced separately: Response (declaring and running incidents in Slack or Microsoft Teams) and On-call (schedules, escalation paths and paging). Each plan below sets the Response price and the on-call add-on that goes with it.
| Plan | Response seat | On-call seat | Billing |
|---|---|---|---|
| Basic | Free | Single team on-call included | Free forever |
| Team | $15 annual, $19 monthly | +$10 per user | Monthly or annual |
| Pro | $25 per user | +$20 per user | Annual only |
| Enterprise | Custom proposal | Custom | Annual only |
| On-call only | Not included | $20 per user | Through sales |
Team adds multi-team on-call, alerting and workflows. Pro adds advanced insights and custom dashboards, a customizable post-incident process and private incidents. Enterprise adds a dedicated customer success manager, advanced access control, SCIM and a 99.99% uptime SLA. The plan comparison table on the pricing page also shows Team capped at two on-call schedules and three workflows, with Pro unlimited, which is the limit growing teams hit first.
How much does incident.io cost per user?
A person who both runs incidents and carries the pager costs $25 a month on Team with annual billing ($15 plus $10), $29 on monthly billing, and $45 on Pro ($25 plus $20). A person who only carries the pager costs $20 on the standalone On-call product. Anyone who only watches is free.
| Seat mix per person | Per month | Per year |
|---|---|---|
| Team, Response and On-call, annual | $25 | $300 |
| Team, Response and On-call, monthly | $29 | $348 |
| Pro, Response and On-call | $45 | $540 |
| On-call only | $20 | $240 |
| Viewer | $0 | $0 |
Monthly billing on Team costs 27% more than annual for the Response seat ($19 against $15). Pro has no monthly option at all, so moving up a plan also means committing to a year.
Who counts as a paid user on incident.io?
incident.io bills Responder seats and On-call seats as two independent pools. A user with both counts against both. The seat rules are specific, and they decide the bill more than the plan does.
- On-call seat. Anyone added to a schedule or escalation path, paged by phone, SMS, WhatsApp, Slack, app or email, or who requests cover and creates overrides.
- Responder seat. Anyone who changes an incident's status, severity or custom fields, posts an update, takes or assigns a role, owns a follow-up, or writes a post-mortem.
- Viewer, free. Anyone who declares an incident, joins the channel and posts, views alerts and schedules, escalates to another team or publishes to a status page.
The trap is automatic upgrades. A viewer who changes the severity once, or is assigned a follow-up, becomes a Responder. On Team monthly billing, extra seats added during the month are charged prorated daily. On Pro, extra seats are either added at a co-termed rate or billed in an annual true-up at year end.
incident.io cost for three real teams
An 8-person startup rotation on Team
Eight engineers who all respond and all carry the pager: 8 x $25 x 12 = $2,400 a year on annual billing, or 8 x $29 x 12 = $2,784 month to month. The same eight on Pro would be $4,320.
20 responders and an 8-person rotation
A larger engineering org where 20 people run incidents but only 8 are on the schedule. On Team annual: 20 x $15 x 12 plus 8 x $10 x 12 = $4,560 a year. On Pro: 20 x $25 x 12 plus 8 x $20 x 12 = $7,920. The Pro features cost this team $3,360 a year.
Paging only, no incident response
Teams that just want to replace a pager and keep incidents in their ticketing tool can buy On-call alone: 8 people x $20 x 12 = $1,920 a year, against $2,016 for 8 PagerDuty Professional seats on annual billing.
incident io vs pagerduty pricing
For paging alone incident.io is $1 a user a month cheaper than PagerDuty Professional ($20 against $21 on annual terms). Once the same people need Response seats too, Team at $25 a head costs more than PagerDuty. Both offer a free tier for very small teams.
| People | incident.io On-call only | incident.io Team, both seats | PagerDuty Professional |
|---|---|---|---|
| 5 | $1,200 | $1,500 | $1,260 |
| 10 | $2,400 | $3,000 | $2,520 |
| 25 | $6,000 | $7,500 | $6,300 |
Yearly list prices on annual billing. PagerDuty's former $41 Business plan no longer appears on its pricing page, so older comparisons that quote it overstate PagerDuty. The full PagerDuty rate card, including the Reliability Platform tiers, is in our PagerDuty pricing guide, and the wider field is priced in PagerDuty alternative and competitors.
What incident.io pricing does not include
The monitoring that raises the alert. incident.io's alert sources take alerts from your existing tools, and its own heartbeat monitoring only catches a job that stops checking in. Something still has to probe your website and API from outside, and that is a second bill.
More than one public status page below Enterprise. Basic, Team and Pro each list one public status page; unlimited public pages are an Enterprise feature.
AI investigations. Root cause analysis and the autonomous agent are listed as add-ons on Pro and Enterprise rather than part of the seat price.
Paperwork for US buyers. incident.io is a UK company and supplies a W-8BEN-E form instead of a W-9, which your accounts payable team needs before the first invoice is paid. Pro and Enterprise are negotiated with sales on annual terms, so it is worth running the purchase as a proper procurement request with a seat forecast rather than an ad hoc card signup, because over-forecasting means paying for idle seats all year.
When a flat monitoring plan is cheaper than incident.io
If most incidents you declare start as "the site is down", "the API returns 500s" or "the certificate expired", you are paying per seat to coordinate alerts that one monitoring product could raise and route itself. AlertPing checks websites, APIs, ports, SSL certificates and cron heartbeats from two regions, confirms the failure from the second before alerting, and escalates through on-call hours by SMS, email, Slack or webhook.
Team is $59 a month or $29 a month billed yearly for up to 15 members and 100 monitors at 30-second intervals, with up to 5 status pages. For 15 people that is $348 a year, against $4,500 for 15 incident.io Team users with both seats. It is not a substitute for Slack incident channels, role assignment or post-mortem workflows, so teams that run structured incidents across many alert sources should keep incident.io and add AlertPing as the outside check. Compare the paging side in detail in Datadog On-Call pricing and PagerDuty vs Opsgenie, and if you are leaving Atlassian's pager, the per-user figures are in our Opsgenie pricing breakdown. The closest like-for-like rival, FireHydrant, is costed per responder in FireHydrant pricing, and Rootly, which charges $20 per user for each product, in Rootly pricing.
incident.io pricing questions
Is incident.io free?
Yes, the Basic plan is free forever and includes Slack or Teams incident response, single team on-call, a status page and essential automation. Paid plans start at Team, $15 per user a month on annual billing plus $10 per user for on-call. Viewers are free on every plan.
Is incident.io cheaper than PagerDuty?
For paging only, slightly: incident.io On-call is $20 a user a month against $21 for PagerDuty Professional on annual billing. If the same people also need Response seats, Team costs $25 a user, so incident.io becomes the more expensive of the two. Ten people cost $3,000 a year on Team against $2,520 on PagerDuty.
Does incident.io charge for viewers?
No. Viewers are free and unlimited on all plans. They can declare incidents, join and post in incident channels, view alerts and schedules and read post-mortems. A viewer becomes a paid Responder as soon as they change status or severity, post an update, take a role or own a follow-up.
Can I pay incident.io monthly?
Only on the Team plan, where the Response seat is $19 a month instead of $15 on annual billing. Pro and Enterprise are billed annually only, with extra seats added at a co-termed rate or settled in an annual true-up.