FireHydrant has three plans. Free covers up to 10 responders with 2 runbooks, one public status page and 3 integrations. Pro costs $25 per responder a month, billed annually, which is $300 per responder a year, and adds on-call scheduling and escalation through FireHydrant Signals. Enterprise is priced by quote. SMS and voice notifications are sold separately on Pro.
That is the whole public rate card, and it hides two things a buyer needs to know. Pro has no monthly option, so you are signing a yearly commitment sized by headcount. And FireHydrant is now a Freshworks product, which matters for anyone signing a multi-year deal. Below are the plan limits from FireHydrant's own pricing page and billing docs, real yearly bills for 5 to 50 responders, and how that compares with PagerDuty, incident.io and Datadog On-Call.
Paging on downtime is most of what you need?
FireHydrant does not check your sites itself, it waits for alerts from a monitor. AlertPing does both: it checks 100 websites, APIs and ports every 30 seconds from 2 regions, then pages your on-call through escalation chains, for a flat $348 a year on Team with up to 15 members. See the plans and limits.
How much does FireHydrant cost?
FireHydrant costs $0 on Free for up to 10 responders, $25 per responder a month on Pro billed annually, and a custom price on Enterprise. A responder is a person who takes part in incidents or on-call. A 10-person team on Pro pays $3,000 a year before any SMS or voice add-on. Every new account starts with a 14-day Pro trial with no credit card.
| Plan | Price | Responders | On-call and alerting | Status pages | Integrations |
|---|---|---|---|---|---|
| Free | $0 | Up to 10 | Not listed on the plan | 1 public | 3 |
| Pro | $25 per responder a month, billed annually | Any number you buy | Signals on-call, unlimited escalation policies, push, Slack, Teams and email; SMS and voice extra | Unlimited public | 5 |
| Enterprise | Custom | Custom, plus viewer licenses | Adds alert grouping, live call routing, volume discounting | Public and private | Unlimited |
Pro also brings 5 runbooks, one retrospective template, a service catalog, 10 custom fields, SSO and standard support. Enterprise adds unlimited runbooks and retrospective templates, private incidents, FireHydrant AI for summaries and transcripts, incident analytics, audit logs, SCIM, Slack Enterprise Grid, data exports and a dedicated customer success manager.
Is FireHydrant Pro billed monthly or annually?
Annually only. The pricing page quotes Pro "per responder per month, billed annually", and FireHydrant's billing documentation says the Pro plan is billed yearly. At checkout you pick a currency, enter the number of responders, and choose add-ons such as extra responders and viewers or premium support.
That means a team that hires two engineers in month four either buys more seats mid-term or waits for renewal. It also means the trial matters: when the 14 days end without an upgrade, the account drops to the Free-forever plan rather than shutting off.
What FireHydrant costs per year for 5 to 50 responders
Since Pro is a straight per-responder price, the bill is simple multiplication. The table puts it next to the other per-seat incident tools at their annual list price, so you can see where FireHydrant sits.
| Responders | FireHydrant Pro | PagerDuty Professional | incident.io Pro with On-call | Datadog On-Call | AlertPing |
|---|---|---|---|---|---|
| 5 | $1,500 | $1,260 | $2,700 | $1,200 | $348 (Team) |
| 10 | $3,000 | $2,520 | $5,400 | $2,400 | $348 (Team) |
| 15 | $4,500 | $3,780 | $8,100 | $3,600 | $348 (Team) |
| 25 | $7,500 | $6,300 | $13,500 | $6,000 | $1,128 (Business) |
| 50 | $15,000 | $12,600 | $27,000 | $12,000 | $1,128 (Business) |
Annual list prices per user a month: FireHydrant Pro $25, PagerDuty Professional $21, incident.io Pro $25 plus $20 for On-call, Datadog On-Call $20. AlertPing is a flat plan price, with Team covering up to 15 members and Business an unlimited team. The full PagerDuty card, including the Reliability Platform that replaced its Business plan, is in our PagerDuty pricing breakdown, incident.io's seat rules are in incident.io pricing, and Rootly's $20-per-product card is in Rootly pricing.
The comparison is fair only for the paging part of the job. FireHydrant, PagerDuty and incident.io also run the incident itself: Slack channels, roles, runbooks, retrospectives and follow-ups. AlertPing does not. It finds the outage, confirms it from a second region, pages people in order and updates a status page.
How does FireHydrant charge for Signals alerting?
FireHydrant's pricing FAQ says Signals, its on-call and alerting product, is charged based on the number of alerts you send, and SMS and voice notifications on Pro are "available for purchase". Neither rate is printed on the pricing page, so the per-responder price is a floor rather than the full bill for a team that pages by phone.
Ask for the alert allowance and the SMS and voice rates in writing before you sign, and get a usage report every month afterward. A noisy alert rule can multiply alert volume overnight, and a metered line like that is the kind of cost worth putting under a real-time spend alert so finance hears about it before the invoice does. Enterprise lists alert grouping and volume discounting, which are the two levers that keep that line flat.
Does FireHydrant have a free plan?
Yes. The Free plan supports up to 10 responders with 2 runbooks, the Slack and Teams chatbot, one public status page and 3 integrations. Its plan card lists incident management features only. On-call scheduling and escalation policies appear from Pro, so a team that needs to page someone at 3 a.m. is looking at Pro.
Who owns FireHydrant now?
Freshworks. FireHydrant announced on December 15, 2025 that it had agreed to be acquired by Freshworks and join the Freshservice portfolio, with closing expected at the start of the first quarter of 2026. The same post now carries an update saying FireHydrant is officially part of Freshworks. The stated plan is for FireHydrant to become the incident management and reliability layer inside Freshservice.
At the announcement FireHydrant told customers their account, pricing, support and access stayed exactly the same. That is a promise about the day of the deal, not about your next renewal. If you are signing for more than a year, ask how pricing and packaging will work once the product sits inside Freshservice, and put a renewal cap in the order form.
FireHydrant vs PagerDuty pricing
PagerDuty Professional is $21 per user a month billed annually, $4 less than FireHydrant Pro, and PagerDuty also sells it month to month at $25. PagerDuty's free plan stops at 5 users, against FireHydrant's 10. Above Professional, PagerDuty sells a Reliability Platform from $2,800 a year for 10 seats, while FireHydrant goes straight to a quoted Enterprise plan. FireHydrant's banner currently advertises a Signals Migrator that imports PagerDuty or Opsgenie configuration, which tells you who it is trying to win.
Teams leaving Opsgenie before its April 2027 shutdown are the biggest group shopping right now. The Opsgenie pricing and shutdown guide covers the dates, and the PagerDuty alternative page covers what a smaller team can drop when all it needs is reliable paging on downtime.
When FireHydrant is worth $300 per responder
FireHydrant earns its price when incidents involve many people and you want a repeatable process around them: automatic Slack or Teams channels, assigned roles, runbooks that pull in the right team when a service is impacted, a service catalog, and retrospectives that turn into tracked follow-ups. A 30-engineer platform team running weekly incident reviews gets real value from that.
It is a poor fit when the honest description of your incidents is "the site went down and someone needs to know". Then you are paying $300 per person a year for workflow you will not use, plus a separate monitor to generate the alerts. For that job, website down alerts with escalation chains and a hosted status page cover it for a flat price.
FireHydrant pricing questions
Is FireHydrant free?
FireHydrant has a Free plan for up to 10 responders with 2 runbooks, one public status page and 3 integrations. It suits a small team trying incident management. On-call scheduling, escalation policies, unlimited status pages and SSO need Pro at $25 per responder a month, billed annually.
Does FireHydrant have a free trial?
Yes. New accounts get a 14-day trial of the Pro plan with no credit card required and access to Pro features. If you do not upgrade when the trial ends, the account converts to the Free-forever plan with its limits, rather than being deleted.
What is a responder in FireHydrant pricing?
A responder is a user who works incidents or takes part in on-call, and Pro is priced per responder. At checkout you set the number of responders and can add more responders or viewers as add-ons. The pricing page lists viewer licenses as an Enterprise feature.
How much does FireHydrant Enterprise cost?
FireHydrant does not publish Enterprise pricing. You get it from sales, and the plan accepts purchase orders as well as cards. It adds FireHydrant AI, private incidents and status pages, audit logs, SCIM, multiple organizations, SLAs, alert grouping, volume discounting and premium support.
Is FireHydrant cheaper than PagerDuty?
Not at list price on paid plans. FireHydrant Pro is $25 per responder a month billed annually, while PagerDuty Professional is $21 billed annually. FireHydrant's Free plan is larger, at 10 responders against PagerDuty's 5, and FireHydrant Pro includes unlimited public status pages, which PagerDuty sells as an add-on.